Refund policy
Refund Policy
Please note that shipping and delivery charges are non-refundable.
Returns & Refunds Eligibility
We accept returns on eligible products within 7 days of delivery.
To qualify for a return and refund:
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The item must be unused, uninstalled, and in perfect condition
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The item must be returned in its original packaging, including all protective materials
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Any product that shows signs of use, wear, or damage will not be eligible for a refund
Returns requested after the 7-day window will not be accepted.
How to Initiate a Return
To request a return, please contact us first at contact@collectorshield.ca with your order number and reason for return. Returns sent without prior approval may be refused.
Return Shipping
Customers are responsible for return shipping costs. We strongly recommend using a shipping method with tracking and insurance, especially for items valued at $100 or more.
Collector Shield is not responsible for lost or damaged return shipments.
Inspection & Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method used at checkout. Please allow several business days for the refund to appear, depending on your payment provider.
Sale Items
All discounted or promotional items are final sale and are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will evaluate the issue and determine an appropriate solution.