Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has shipped, you will receive a notification with tracking information.
Please note that processing times may be extended during peak periods, product launches, or unforeseen circumstances.
Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout. We offer a flat rate of 10$ CAD for orders within Canada, and free shipping on orders of 99$+.
Orders for USA are a flat rate of 12$ USD and free shipping is offered for orders of 100$+.
Delivery timeframes vary depending on destination and carrier. Estimated delivery times are provided at checkout but are not guaranteed, as delays may occur due to carrier issues, customs processing, weather conditions, or other factors outside our control.
Shipping Carriers
We work with reputable shipping carriers to ensure safe and reliable delivery. Carrier selection depends on destination, package size, and shipping method chosen at checkout.
Order Safety & Delivery Conditions
To ensure that all orders arrive safely and in proper condition, we reserve the right to delay, adjust, or cancel an order if we determine that shipping conditions may compromise the safety of the product. This may include, but is not limited to:
-
High risk of damage due to destination or carrier limitations
-
Incomplete or inaccurate shipping information
-
Unusual or potentially fraudulent order activity
If this occurs, we will contact you promptly to discuss available options, including alternative shipping methods or a full refund.
International Shipping & Customs
For international orders, please note that customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Customs processing times may cause delays beyond our estimated delivery windows.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply if a package must be re-shipped.
Lost, Delayed, or Damaged Packages
If your order arrives damaged or appears to have been mishandled during transit, please contact us within 48 hours of delivery with clear photos of the packaging and product.
While we carefully package every order, we are not responsible for delays or damages caused by shipping carriers. However, we will always do our best to assist you in resolving any issues.
Questions
If you have any questions about shipping, delivery timelines, or order safety, please contact us at contact@collectorshield.ca. We’re always happy to help.